ORDERS OVER HK$1000 (HONG KONG) WILL GET A FREE USB GIFT

  • 0

PERSONALISATION FAQ

PERSONALISATION FAQ

CAN I SEND ITEMS TO MORE THAN 1 DELIVERY ADDRESS?

Your order can only be delivered to 1 address.  If you want to send gifts to different addresses, you will need to create a separate order for each address. 

WHAT LANGUAGES ARE POSSIBLE FOR THE PERSONALISATION?

Our system only supports English.

WHY HAS MY ORDER BEEN REJECTED?

We reserve the right to cancel and refund orders if inappropriate or offensive words are chosen for personalisation.

CAN I GET A REFUND OR EXCHANGE FOR MY PERSONALISED ITEM?

Due to the made to order nature of personalisation, we do not accept returns.

WHAT TO DO IF THE SPELLING IS WRONG?

All personalised items are made to order for you according to the name you enter when ordering.  THE REFINERY does not take responsibility for names incorrectly typed.  It is your responsibility to double check all spelling, names + grammar.

If a printing mistake is made by our printing team, we will make another item for you free of charge.  Please email us at info@therefinery.com.hk and we can check your order to see what was entered originally during the order process.

SIGN UP TO STAY IN TOUCH

SEARCH THIS STORE